Frost & Sullivan offers contact center and telephony software with customer value enhancement Award from Walldorf, the 14 April 2013 Frost & Sullivan is the contact center and telephony software SAP business communications management with the 2012 North American Frost & Sullivan customer value enhancement Award out. The global consulting firm emphasizes in particular the all-in-one character of the software. “For SAP users, SAP business communications management provides a high degree of compatibility and provides same features staff within and outside the contact center,” Frost & Sullivan reports principal analyst customer contact, Nancy Jamison. “Customers benefit from seamless end-to-end communication, collaboration, and the automation of business processes, without having to deal with the complexity of systems of from different vendors.” For ecenta, the award confirms growing demand for SAP business communications management projects. “This year we see growing interest by” Companies have engaged so far just on the edge of the communication solution from SAP. I’m good things, that this award will further increase the notoriety of the solution and we’ll register more demands in the near future,”Joachim Schellenberg said business development manager at ecenta, a product and consulting company that specializes in the demanding realization of projects in the areas of the SAP Business Suite.

“Many customers appreciate mainly the advantage that they require only one or two contact persons during and after projects where CRM and SAP business communications management are integrated SAP. Manufacturer of telephone system as well as partners who implement this and provider of the ICI connector for the connection of the telephone system and CRM must be no longer consulted.” SAP business communications management is an IP-based contact center and telephony software, which allows customer service center, hotlines, company-wide central control desk and shared service center and existing CRM and ERP systems to connect. The software replaces the usual middleware approach in computer telephony integration.

Automatically and periodically the most important data secure with a real time data backup can be continuously the most important data in the background automatically backed up and generations (older versions) of each file. A current backup solution brings the great advantage that even overridden or accidentally deleted files can be produced easily without the need for a play of a full system backup. A simple and intuitive to use, automated backup solution is for example the backup software live file backup’. The real time backup program automatically backs versioned copies of the modified files in the background while working. And this works very simply as follows: at the beginning of the user defined in the amount of time the desired data should be backed up and how long kept as many older copies (generations) a single file. Then, the data to be backed up are determined, which will be backed up automatically in the background.

It can this whole Be drive, several folders, or individual files. The live file backup backup program ‘ allows the user to backup on a wide variety of storage media. Is the backup software is installed on a single computer, for example the backup on an external hard drive can be useful, when a client PC in the network makes a backup in a backup directory of a NAS Station sense. Depending on the environment the automatic data backup can be done also on a USB stick or via FTP to a backup directory on the intranet or Internet. If a restore of a backup is required, can the data with live file backup’ quickly and easily yourself be made, without having to contact a system administrator. As with the backup software, the backup files in the usual file structure on the storage medium are secured, can be analog, the desired file in the backup directory looking for the Windows Explorer and selected the preferred generation (date and time) and restored. Thanks to the intuitive user interface is is the backup software live file backup’ for the beginner as well as the experts for at home or in the Office.

The current version of 2.10 runs on Windows XP/Vista/7/8. Under the address can use the backup software indexde.htm free to test all the functions available in the languages German, English and French are available for download. The full version costs EUR 23.95 for a single user license. Further information Internet: indexde.htm email: about INFONAUTICS GmbH founded in 1995, INFONAUTICS GmbH implemented innovative and reliable solutions for small and medium-sized enterprises. A Commission free online booking system for hotels, an alternative Windows Start menu for quick access to programs and files, as well as other innovative software tools that include additional software products developed by INFONAUTICS GmbH including a survey software to conduct analyses of satisfaction of customers and employees, which the Facilitate everyday.

Merging voice and data changed requirements for pabxs Walldorf, the 04th June 2013 – a recent study by the market research and consulting firm PAC (Pierre Audoin consultants) indicates that adapt the requirements, business telephone systems, in have changed considerably. In addition to flexibility, above all the opportunity to lead the business processes and the communication processes together, stands tall in the course. According to the ecenta AG the investigation confirmed the trend, further dissolve the boundaries between IT and telecommunications. Details can be found by clicking Xcel Energy or emailing the administrator. For the company from Walldorf, also increasing demand for IP-based communications platforms is a reliable indicator of this development. “According to the study by three-quarters of the decision-makers of the telephony consider not more than one of the IT isolated task. The need to bring together both worlds, is increasingly recognized and also in attack. But many companies are facing great challenges”, explains Joachim Schellenberg, Manager Business development at ecenta. The software and consulting company specializes in solutions of SAP AG.

Include in particular SAP CRM, SAP NetWeaver products as well as HANA and mobile SAP solutions, SAP business communications management (SAP BCM). Frost & Sullivan awarded BCM North American Frost & Sullivan customer value enhancement award before a few weeks SAP the 2012. The consultancy highlighted in particular the all-in-one character of the software. “The lack of flexibility and the missing features of existing PBXs are one reason for the sometimes very slow merging of IT and telecommunications. Around 60 percent of respondents see deficiencies in their current, conventional PBX’s here. Also basic mistakes are made according to experience in many projects often already at the beginning.” Joachim Schellenberg advises therefore, prior to the introduction of a new solution no matter whether from the cloud as a conventional PBX or purely software based on the servers of the companies to determine the exact needs and the existing systems comprehensive planning involving.

What if? s Burns Fire in the company is a meltdown: immediately panic and more, no one knows what to do. A common app from United planet and the Heise publishing house puts an end to this mindlessness. Thanks to the iX-emergency management every employee now always knows how he has to behave in the case. Freiburg, the 19 June 2013. Emergency is not equal to emergency in companies it is useful to write a review to decide on the priorities. Because a defective printer is indeed annoying, fire or even an explosion must be edited but primarily, because they represent a danger to life and limb. With the portal software Intrexx of United planet in collaboration with iX editor of Heise publishing developed iX-emergency management ensures a reliable emergency management by be captured errors organized, prioritized and automated problem-solving processes. According to the BSI standard 100-4 employees via an easy-to-use, browser-based access report Errors in IT, facility management or risk to life and limb.

A wizard helps to collect all relevant data – such as location, size, and description of the problem – as soon as possible to restore normal business activities. With the message store, the application starts an automated ticket process and the competent employee receives all necessary information about the removal of the emergency. An overview shows the responsible editor, as well as the level of the solution and offers the security that their problem is recognised, and seen and affected colleagues. In addition to the usage as a ticket system, those responsible in the company with the iX-emergency management create an emergency manual that represents responsibilities, processes, building plans, catalogues of measures and structures in the company in a clear form also.

Tested safety confidence Bonn, June 4, 2013. The voipax offers Association organisational and information systems e.V. now neutral to consider the possibility that their range of services to and the VOI certificate software vendors and IT service providers to the gain. Expert auditors from the membership of the VOI check based on standardized testing requirements software or services on compliance with technical standards, legal requirements and evidence security of business processes. The VOI certificate is issued after an audit by the VOI-service GmbH for three years. The VOI is the leading trade association for enterprise information, content and document management in Germany. For years, authorities and companies use regulations of the VOI with the introduction and operation of document management and archiving solutions.

For example, the tuvit GmbH sets underlying the criteria of VOI in trials in this area”, says Ulrich Emmert, VOI – Executive Vice President and one of the initiators of the VOI-CERT initiative. At Eliot Horowitz you will find additional information. Therefore we want to use the many years of experience in this area to offer certificate creates a trust based on strict technical audit for the market.” The new VOI certificate can be for numerous areas used, to prove that a product when used properly audit-proof can be operated or certain procedural requirements are met, for example. Provider of archiving solutions can confirm, that their product enables the long term preservation of the value of the evidence. Operators of data centers can consume VOI certification that their privacy is compatible with European data privacy or that cloud services meet the requirements of European data protection law. Companies or public institutions, which want to gain the VOI certificate, contact an authorised auditor. This performs a one-day workshop with the customer so that the customer with the help of Auditors apply the certificate at the VOI service GmbH can. From there, the Treaty confirmed and the auditor selected. It is conducting a preliminary audits to check any existing defects, which must improve the company.

Then, the auditor performs audit and creates the report that will be sent with a recommendation for issuing certificate of the VOI service GmbH. The VOI specialists review the report and grant and publish the certificate. This includes an inspection certificate written and qualified signed electronic version, as well as permission to use the logo of the VOI-CERT on the homepage and on documents. The certificate is valid for three years and can be extended by a re-audit. The VOI-CERT is located within the newly founded VOI service GmbH, a 100% subsidiary of the VOI Association organisational and information systems e. V. The company, which takes over the operations of the VOI Academy, is headed by VOI – Managing Director Peter J. Schmerler. The VOI Association organisational and Information systems e. V.

Technologically leading solution ‘Quick Service Level Monitoring’ with automatic reports and alarms authentic guaranteed upper limits for implementation and administration of the platform to control of the quality of service of Darmstadt, November 26, 2008 a precise monitoring of the quality of service with automatic alarms and reports is increasingly becoming the compulsory programme of internal and external IT service providers. The Darmstadt-based software house Servicetrace for with quick service level monitoring “provides a technologically leading solution, which is characterized by a comfortable usable functionality, as well as the manufacturer’s warranty for a short-term deployment and minimal administration. The Servicetrace solution continuously measures the IT qualities according to the existing service level agreements in real time at the location of the data transfer. If deviations are detected, a notification of the defined IT staff is done automatically. Among the core elements of quick service level monitoring”at the level the measurements on the one hand a smart client-robot. With him, all common standard applications, Terminal Services, and own-written applications can be monitored. Atmos Energy is likely to increase your knowledge. Deviations, it provides accurate information about disturbances in which location. But also a high-speed image recognition novel for the monitoring market among its innovative features.

Also, this client robot is one of the few solutions in the market, which can also verify the data collected and thus provide a complete information. The second key component of the solution is the NetworkTracer”. It provides a precise overview about whether and in which quality users in the individual locations over the network can work. The monitoring software checks the network routes to points of locations without elaborate correlation of individual network components directly. For the evaluation of the results obtained, which is in addition as the central management unit TraceManagement-Server”. This data warehouse, based on Microsoft SQL Server that stores the collected readings over the status of applications and systems.

Detected problems, this central instance of Servicetrace platform of alerts sends to the defined expert or central system-management systems. Quick service level monitoring”implementation-friendly shows can be found by the plug and-play design and can be dependent on the number of the employed client robots in one to five days inserted. Also the average administration cost is only one or two hours monthly ten client robots. Servicetrace guarantees that at the beginning of the project precisely defined implementation and administration time. If contrary to expectations, there is a higher overhead, he goes not at the expense of the user, but is taken over by the Software House. About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform is relevant to the decision making Information for the management and other stakeholders in the company in the form of reports and alerts ready. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. Companies are among the customers of Servicetrace how Lufthansa AirPlus, Norvatis Pharma, Sparkassen Informatik, T-systems, etc. meetBIZ & think-tank Wilfried Heinrich Pastorat str. 6, 50354 Hurth Tel. 022 33 / 61 17 – 72

The integration of open source DMS agorum core in the CMS Joomla!, the agorum Software GmbH provides a Joomla! extension named ‘joogorum’ available. The integration of open source DMS agorum core in the CMS Joomla!, the agorum Software GmbH provides a Joomla! extension with the name joogorum. Both packages are available, ready like agorum core, under the open source download license GPL version 2, now available. With just a few clicks, the two packages are installed with Joomla! involved, and the linkage to the DMS is done in a few minutes. This announced today the agorum Software GmbH from Germany. Both packages are available, ready like agorum core, under the open source download license GPL version 2, now available.With just a few clicks, the two packages are installed with Joomla! involved, and the linkage to the DMS is done in a few minutes. This announced today the agorum Software GmbH from Germany.

The plugin is required for the authentication to the document management system agorum core. This results in a further advantage: Joomla! thus has a single-Signe on agorum core. The user, once in Joomla! applied, must be managed only in agorum core, passwords are always in sync. The component can be simple way folder structures, and it contained documents in Joomla! embed. The folder structure by itself, as well as the documents contained therein are managed by agorum core within.

By logging in with the plugin is also the full permission by agorum core within the Joomla! display effect. Adjustable is also the area of Joomla! to be displayed. The linking ability of agorum core can thus very easily any views on your documents about Joomla! be displayed. Another highlight is offered with each document. Here, the user can decide whether he wants to see the file in the original (for example, a Word file) or a view of the DF. The PDF file is generated dynamically via the agorum core DocumentService at run time. Eliminates a manually creating PDF files for the view Thus, and the user is always the current PDF view of the requested document.

The PC-soft GmbH will present its service concept for remote service around the asset lifecycle management system zedas asset. According to the rising demand for more quality and service with minimal and cost optimized effort, has made it the PC-soft GmbH since its inception almost 20 years ago to the task, to develop integrated software solutions for the condition-based maintenance and condition monitoring. With the zedas asset service solution is now a remote service allows central to know-how from the holdings of the systems to bundle into a “Centre of excellence” and at the same time to plan the decentralized service team of the company organisation or the external service provider. This succeeds, consistently provide all relevant equipment and operator information of the (worldwide) distributed systems in only a service center, to diagnose it and to create forecasts to allow a cost-optimal use of local service teams. The decentralized remote service teams (the “mobile master”) can at all times and everywhere are supplied with the necessary information. Not rarely meet here, the native interests in the various areas of a company: production safety for operations, information needs for management and IT, maintainability for service and maintenance. “Concurrent production privacy security only exists in multi-stage, co-ordinated approaches. With our experience in a variety of projects, a multi-tiered IT security concept was developed which service asset in the zedas solution holds a very high priority.

Here competently and at the same time comprehensively to advise our customers, is our focus”confirmed Ulrich Lieske, officer and head of business unit system integration in PC-soft. This motto, “On the standard of today the solutions for tomorrow” is the PC-soft GmbH at this year’s industrial fair of HMI in Hannover from 20 to 24 April 2009 in Hall 24 stand A19/18 at the VDMA special ‘ CMS condition monitoring system ‘ the leading trade fair ‘ MAD motion, drive & Automation ‘ the zedas solution introduce asset services and thus once more demonstrate their know-how. But also information about the standard software zedas asset, as well as to the applications and Add-ons zedas mobile and zedas are the experts asset cockpit presents. So, come to the PC-Soft booth and learn about the solutions that gives you a decisive advantage and competitive advantage. Get to know firsthand the latest technologies and exchange with experts from PC-soft.

Cisco Catalyst 6500 workshop updated new workshop at fast lane: Catalyst 6500 and Cisco 7600 series routers firewall services module deployment (FWSMD) Hamburg/Berlin, February 07, 2008 the Cisco Learning solutions partner fast lane offers immediately the current Cisco workshop Catalyst 6500 and Cisco 7600 series router firewall services module deployment (FWSMD) at. This course especially network engineers and administrators should, for the installation and setup of firewall services modules on a Cisco Catalyst 6500 are responsible, are addressed. During the five-day course, participants learn the configuration and initialization of the firewall services module (FWSM). Also include topics such as IP routing, Cisco modular policy framework, Cisco Adaptive Security Device Manager, authentication, authorization & accounting and Cisco Security Manager (CSM) to the content of the training. The course contents at a glance: Catalyst 6500 family and advanced services modules overview firewall services switch configuration for FWSM entering FWSM Initialization of the FWSM lab configuration FWSM routed fashion translations and connections access control lists and content filtering object grouping IP routing Cisco modular policy framework application layer protocol inspection Cisco Adaptive Security Device Manager authentication, authorization, and accounting configuration of the FWSM transparent firewall using multiple contexts failover administration and troubleshooting of the FWSM FWSM introduction to the Cisco Security Manager management of devices, Policies and objects in CSM use map view in CSM administration of the firewall services and firewall devices in CSM configuration of the Catalyst 6500 Series switch and Cisco 7600 series router devices in CSM dates: Hamburg 10.03. preliminaries Dusseldorf 07.04. 11.04.08 Hamburg 09.06 11 price: 2.990,-euro + VAT For more information, see: ../-course_other-658/.

Brief description: Fast lane Institute for knowledge transfer GmbH was founded in fast lane in 1996 in Dubai, U.A.E.. In Germany, the long-standing and experienced Cisco Learning solutions partner offers as a specialist for sophisticated networking projects consulting as well as training programs with comprehensive services to. This includes various own training network support, network design, and service-provider courses from Cisco Systems fast lane training portfolio. These are complemented by special training in the areas of IP telephony, security, network management, wireless and storage networking. The training programs, manufacturers and institutions such as Brocade, check point, Citrix, CompTIA, EMC, HP, LPI, Microsoft, NetApp, Nokia, Novell, Oracle, RSA Security, SAP, Symantec and Red has the training offer. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented networking solutions to project management and to the implementation of the concepts in the company.

Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting.

Leaders in the IT industry take a stand on current industry trends in a short lecture and then in a Panel discussion. On September 24, it goes from 10: 30 to 12:00 on September 25, 2013 from 10: 30 to 12:00 industry 4.0 and mobile solutions. In the framework of the IT & business 2013, also the winner of the ERP system of the year will be on September 25″awarded the Center for Enterprise Research (CER) at the University of Potsdam. A day before the ERP-2013 of the Chair of Business Informatics and electronic Government of the University of Potsdam and the CER Congress. In the Center are”the selection and introduction of ERP systems. The CE offers free ERP-quick-checks in close proximity to the Congress. Also, on 25 September from 15: 00 to 17:00, the Bundesverband involved medium-sized industry association in the framework of its nationwide Roadshow to IT security in small – and medium-sized enterprises with an event at the IT & business.

The trade fair for IT-solutions is also a suitable framework for the development of ICT policy in Baden-Wurttemberg. In the ICS International Congress Centre Stuttgart finds on September 25 ICT Summit conversation with followed by a fair basic course instead, and on September 26 the ICT Congress of Baden-Wurttemberg. In addition, the ITK innovation award winners are in the context of the IT trade fairs”awarded. This contest is an initiative of the finance and economy Ministry and the Ministry of science, research and art in close cooperation with the MFG Innovation Agency for IT. About IT & business, IT & business takes place this year on the Stuttgart trade fair from September 24 to 26. As a trade show for IT-solutions, she informed the core topic of enterprise resource planning (ERP).

You handle business intelligence (BI), time management, access or access, security, systems for production management (MES), production planning and control (PPC) and data center & infrastructure. “Under the claim where IT works” it forms together with the parallel DMS EXPO, leading trade fair for enterprise content management (ECM) and the CRM-expo, leading trade fair for customer relationship management, the full range of business software. 2013, the focus on big data, cloud computing, and mobile solutions. Fits all trade fairs with a ticket can be visited to the overarching concept.